Last Updated: 17th Jan 2025
Welcome to The Candle Art! These Terms and Conditions govern your use of our website and the purchase of our products. By accessing our website or making a purchase, you agree to comply with these terms.
- General Information
1.1. The Candle Art is an eCommerce platform operating in Pakistan, specializing in handcrafted scented candles.
1.2. By using this website, you confirm that you are at least 18 years old or have the consent of a legal guardian.
1.3. We reserve the right to update these terms at any time. Continued use of our website signifies your acceptance of any changes.
- Orders and Payments
2.1. All orders are subject to availability. We reserve the right to cancel any order due to stock unavailability or other reasons.
2.2. Prices are listed in Pakistani Rupees (PKR) and include all applicable taxes.
2.3. Payments can be made via bank transfer, credit/debit cards, Easypaisa, JazzCash, or Cash on Delivery (COD).
2.4. Once an order is placed, it cannot be modified. If you need assistance, contact our customer support within 2 hours of placing the order.
- Shipping and Delivery
3.1. We currently deliver within Pakistan. International shipping is not available at this time.
3.2. Standard delivery takes 3-7 business days, depending on the location.
3.3. Delivery charges apply and are mentioned at checkout. Free shipping may be available on promotional offers.
3.4. We are not responsible for delays caused by courier services, weather conditions, or other external factors.
- Returns and Refunds
4.1. Due to the nature of our products, we do not accept returns unless the item is damaged or defective.
4.2. If you receive a damaged product, contact us within 24 hours of delivery with clear images of the product and packaging.
4.3. Refunds or replacements will be processed after verification and may take 5-10 business days.
4.4. We reserve the right to refuse refunds if the product is used, altered, or damaged due to mishandling.
- Product Information and Usage
5.1. All products are handmade, and slight variations in color, design, or scent may occur.
5.2. Our candles are made from safe and high-quality ingredients, but we recommend performing a patch test if you have allergies.
5.3. Always follow the safety instructions provided with the candles to prevent fire hazards or other risks.
- Privacy and Security
6.1. We collect and store personal information as per our Privacy Policy to process orders and improve customer experience.
6.2. We do not share your personal information with third parties except for payment processing and delivery services.
6.3. Our website is secured with encryption, but we are not liable for any unauthorized access or security breaches beyond our control.
- Intellectual Property
7.1. All content, including images, logos, and text, on The Candle Art website is our intellectual property and cannot be used without permission.
7.2. Any unauthorized reproduction or distribution of our content may result in legal action.
- Limitation of Liability
8.1. The Candle Art is not responsible for any allergic reactions, burns, or damages resulting from improper use of our products.
8.2. We are not liable for losses due to delayed delivery, payment issues, or technical errors on our website.
- Contact Information
For any queries, complaints, or support, reach out to us at:
📧 Email: contact@thecandleart.pk
📞 Phone: 0335-2636589
By using The Candle Art, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.