Privacy Policy
Effective Date: 17th Jan 2025
At The Candle Art, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.
- Information We Collect
We collect the following types of personal information:
1.1. Information You Provide
- Personal Details: Name, email address, phone number, billing/shipping address.
- Payment Information: Credit/debit card details (processed securely by third-party payment providers).
- Order Information: Purchase history, preferences, and order details.
- Customer Support Data: Any information shared during customer service interactions.
1.2. Information Collected Automatically
- Device Information: IP address, browser type, operating system, and device details.
- Usage Data: Pages visited, time spent on our website, and interaction with content.
- Cookies & Tracking Technologies: To enhance user experience and analyze website performance.
- How We Use Your Information
We use the collected data for the following purposes:
✅ Order Processing – To process and deliver your purchases.
✅ Customer Support – To respond to inquiries, requests, and complaints.
✅ Marketing & Promotions – To send exclusive offers, updates, and newsletters (you can opt-out anytime).
✅ Website Optimization – To improve user experience and site performance.
✅ Security & Fraud Prevention – To protect against unauthorized transactions and fraud.
- How We Share Your Information
We do not sell, rent, or trade your personal information. However, we may share your data with:
🔹 Delivery Partners – To fulfill your orders and deliver products.
🔹 Payment Processors – To securely process transactions.
🔹 Marketing Service Providers – For promotional emails or SMS (only with your consent).
🔹 Legal Authorities – If required by law or to prevent fraudulent activities.
- Data Security
We implement strict security measures to protect your personal information, including:
🔒 SSL encryption for secure transactions.
🔒 Restricted access to personal data.
🔒 Regular monitoring for security threats.
Despite our best efforts, no data transmission over the internet is 100% secure. You share information at your own risk.
- Your Rights & Choices
You have the following rights regarding your personal data:
✔ Access & Update – You can request access to or update your information.
✔ Opt-Out – You can unsubscribe from marketing emails anytime.
✔ Delete Data – You can request deletion of your personal information (subject to legal obligations).
✔ Cookies Control – You can disable cookies in your browser settings.
To exercise these rights, contact us at [Insert Email].
- Cookies & Tracking Technologies
We use cookies to enhance your browsing experience. You can manage or disable cookies through your browser settings, but doing so may affect website functionality.
Types of cookies we use:
- Essential Cookies – Necessary for website operation.
- Analytics Cookies – To analyze site traffic and improve performance.
- Marketing Cookies – To personalize promotions based on your interests.
- Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing personal data.
- Children’s Privacy
Our website is not intended for children under 13 years old. We do not knowingly collect personal data from minors. If you believe a child has provided personal data, contact us immediately.
- Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date”. Continued use of our website after changes implies your acceptance.
- Contact Us
For any privacy-related concerns, reach out to us:
📧 Email: contact@thecandleart.pk
📞 Phone: 0335-2636589
By using The Candle Art, you agree to this Privacy Policy.